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    Frequently Asked Questions

    Helping You Understand Healthcare

    Here to make your experience as seamless as possible—explore answers to common questions about our services, policies, and patient care.

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    What is a Life Alarm system?

    A Life Alarm system (also called personal emergency response system / PERS) typically consists of a wearable device (pendant, wristband) and a base or mobile unit connected to 24/7 monitoring. Pressing a help button connects the user to a trained specialist who can dispatch help.

    The user wears a help-button device. In an emergency (fall, medical issue) the user presses the button (or automatic fall detection triggers).The monitoring centre gets alerted and assesses the situation, then calls the appropriate contact or emergency services. Some systems also have mobile/GPS so they work outside the home.

    They’re especially beneficial for:
    Older adults living alone. People at risk of falls, medical episodes, fainting, heart disease. Seniors who go out (so mobile alert with GPS helps).
    Anyone who wants peace of mind for themselves or the family.

    Wearable device with easy access to button.

    24/7 monitoring service.

    Fall detection (automatic) — very useful if user may be unconscious. Mobile/portable option (GPS) if outside the home.
    LifeStation Reliable battery life, especially for mobile devices. Good network or cellular coverage if mobile.
    Transparent pricing and contract terms. Retirement LivingEasy to use for the senior (large buttons, simple). Good response times (the monitoring centre answers quickly).

    Yes, especially if the senior is at risk of falling and perhaps cannot press a button themselves. Falls are common: for example, 1 in 4 older adults fall each year in the US. But fall detection often adds to cost. So assess risk vs budget.

    It should be easy: pendant must be worn, device should be charged/maintained. If the senior is not comfortable or forgets to wear it, it won’t help. Users with low tech comfort may prefer non‐smartwatch style.